Our annual forecast of 100 trends to watch in the coming year. The latest trends in hospitality technology intelity. These plateaued respondents are captured in the bottom right quadrant. Change is here to stay, and this years top trends reflect the industrys acceptance of. Reference is also made to the trends in the development of tourism lodgings. Like many other parts of our lives, technology is expected to be in full force in the hospitality industry. Technology, demographics, health, communication, consumers and the workforce as they change, so will restaurants. Developments and challenges in the hospitality and tourism. Members are also entitled to a range of benefits and services, including. By understanding and embracing the digital trends in this article, you can stay competitive in the hospitality industry and even gain an advantage over some of your competitors. Section iii envisions future services that guests can expect as hospitality industry continues to grow.
Developments and challenges in the hospitality and tourism sector issues paper for discussion at the global dialogue forum for the hotels, catering, tourism sector 2324 november 2010 geneva, 2010 international labour office geneva. Hotels need to change the rules of the game by rethinking hospitality beyond solving for shortlived trends. Section ii describes the stateoftheart hospitality services currently offered by providers. The hospitality industry has been undergoing tremendous changes and disruptions over the last two decades. Trends and insights in hotel management contracts 2018 pdf. Logos, product and company names mentioned are the property of their respective owners. The volume includes a selection of insightful chapters that offer. In the past, hoteliers viewed companies like airbnb as a threat. Most promising hotel technology trends for the hospitality. Current and future trends in tourism and hospitality. Virtual reality vr transformed and enriched the hospitality industry.
Dec 21, 2016 the hotel industry needs a new breed of manager with different skill sets and competencies, and an open mind. Most importantly these new trends are challenging industry. Furthermore, keeping pace with the wider industry is one of the ways owners can help to ensure their business is delivering an excellent customer experience. In addition to our analysis of the raw data, we have shared some insights based on trends that are having a commercial and legal impact on hmc. Unparalleled experience pwcs team of hotel specialists provide an unbiased overview of how the hotel industry in south africa, nigeria, mauritius, kenya, namibia and tanzania is expected to develop over the coming years. Mar 18, 2020 in the future, hotel investment and existing asset renovation will be more driven by efficient space utilization that strive to maximize asset value as well as business performance. Ibis world brand requirements are too restrictive hotels also face new challenges on the role they play for both guests and locals. The 6 hospitality industry trends that will shape your future. This report is based on research from our industry sectors on the future laboratorys trends intelligence platform, ls. This report looks to the future of hospitality following the vote for brexit, and the wave of technological platforms that are honing customer experiences with hotel. Here hospitality technology highlights two areas gaining traction and how they are shaping the hospitality industry of the future. This paper identifies some of the current and future trends affecting the. Every industry has trends and innovations the tourism industry is no exception.
While using social media as a marketing tactic is no longer new, the latest application making an impact is to utilize the technology. A list of hospitality industry megatrends, subtrends and forces emerged from their views of the future. Together, they represent forces which will shape the future of tourism. The future of the hotel industry next month, next year, next decade a blueprint for the future of. Manual on module v trends and issues in the tourism and. The future of hospitality hotel technology ebook infor. Trends span culture, tech and innovation, travel and hospitality, brands and marketing, food and drink, beauty, retail, health, lifestyle, and luxury. To be successful in a fastmoving industry like hospitality means never standing still. In summary, we need to reflect the growth of peertopeer markets such as airbnb. Sustainable tourism is tourism that takes full account of current and future economic. Dynamics and future trends tells that story, one defined by the industrys push for growth in revenues and the struggle to match the revenue growth with profitability. Purpose the tourism sector is influenced by many factors, which affect not only the tourism economy but also induce changes in tourists, transforming their. The coronavirus outbreak in 2020 has been a severe challenge for the hotel industry in china, putting the risk management capability of each operating hotel to the test.
This paper identifies some of the current and future trends affecting the tourism and hospitality industry, including globalisation, guests safety and security, the importance of offering outstanding services, the new technologies that enhance competitiveness, the population ageing that impacts directly on tourist demand and the correlation between price and value. Well explore together the six most important developments that will change the hotel industry for good. Hotel industrys trends when it comes to technology in the hospitality industry are not just about losing the human touch with robots taking over every task. Developments and challenges in the hospitality and tourism sector. All of the trends mentioned can help to improve the customer experience, enhance your reputation for customer service andor optimise revenue generation. International journal of economic practices and theories, vol. The hospitality industry is extremely competitive, and it is important for businesses operating within it to keep up with the latest trends, in order to avoid being left behind. Right now, there are major trends such as the increase in mobile technology use. Not just because it has created one in five new jobs since 2010 and aims to generate a further 100,000 new jobs by 2020, but because it has grown to be the fourth largest industry in the uk. A look ahead at the forces experts predict will shape our industry. While using social media as a marketing tactic is no longer new, the latest application making an impact is to utilize the technology as a way to communicate directly with customers.
Jan 15, 2020 download page as pdf our annual forecast of 100 trends to watch in the coming year. It is one of todays biggest emerging technology trends. Oct 23, 2018 highlights major trends across the industry. Predictions for the next decade of travel and hospitality. The hospitality industry is always changing and so are the trends.
In addition, we have also included exclusive innovator interviews, new thoughtleadership pieces from key industry disruptors, and a range of insightful lab notes that will provide you with all you. While from the perspective of hotel investment and asset management, which are more strategic and forwardthinking than daytoday operation, the industry will recover from the downturn eventually, the impact of this. N global gain exclusive access to the trends, markets and innovations that will define the future across eight industry sectors. Trends and change to watch in 2019 highlights emerging consumer behaviors with 100 trend predictions from the innovation group. Pdf current and future trends in tourism and hospitality. A study conducted among ehl faculty in the fall of 2018 provides insights on past and new challenges as well as opportunities. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are. The speaker praba g menon, a selfmade hotelier, grew from the ranks of busboy to waiter, and now commands the respect of his fellow associates as the coo of a large hotel chain in malaysia. Developing advanced technology with adequate support modern property sites with direct booking option providing. Mar 04, 2014 hospitality industry trends 15 o expectations of modern tourist are changing the face of tourism and hospitality. Presenting the latest trends in hospitality technology and the innovative products that are revolutionizing the service industry. Restaurant industry 2030 national restaurant association. By understanding these drivers we aim to deliver technology that will enable our customers to achieve their objectives.
Quite contrary to popular belief, the latest trends in the hospitality industry is about embracing technology while retaining the oneonone interactions. What key trends have been steadily reshaping the industry and where is hospitality heading in the near future. A list of hospitality industry mega trends, sub trends and forces emerged from their views of the future. The hotel industry needs a new breed of manager with different skill sets and competencies, and an open mind. We join them to pick out three future hospitality trends that everyone in the business needs to have an eye on. Airbnb now offers more than 4 million places for guests to stay, and recently announced an upcoming partnership with century 21 that will officially place the travel giant into the real estate industry as a builder and seller of houses. Accorhotels just predicted 7 hospitality trends for 2018. In this megatrends special report, hospitality technology pulls together data from its 2016 lodging technology study, combined with insight from industry thought leaders and hoteliers, to find. Although this provides more possibilities to entice millennials and igen, the speed of change is hard to keep up with and the complexity is tough to manage. Wunderman thompson intelligence presents the future 100. Mapping responses in this fashion reveals that the hospitality industry feels it has embraced the use of mobile in their daytoday workflows and are generally confident in their ability to utilize both current tech and new innovations that come. Theres one thing we can count on for next year, and its. Trends and change to watch in 2020, our snapshot of the year ahead and the most compelling trends to keep on the radar the turn of the new decade heralds a marker for positive change after the despondent and unsettling mood that characterized the latter part of the. Sustainable tourism is tourism that takes full account of current and future.
Quite contrary to popular belief, the latest trends in the hospitality industry is about embracing technology while retaining the oneon. Key digital trends in the hospitality industry for 2020. The hotel industry is in a period of significant evolution and opportunity. This report combines the findings from trends studies with interviews of forty hospitality industry leaders representing fifteen countries. This ebook discusses the concepts and solutions that hotels should. In this report, we have identified the 50 major cultural shifts that will affect our consumption habits in the year ahead. Click here adobe acrobat pdf file to download the complete report. Changing demographics, advances in technology, shifting social mores. Generate more hotel leads, get our free ebook, why you should bet your money on digital marketing and win. Bestkept travel secrets hospitality industry experts share trends, insights and predictions for 2018 a roundup of hospitality industry trends from hospitality consultant and. Trends and change to watch in 2020, our snapshot of the year ahead and the most compelling trends to keep on the radar. The hospitality industry is growing steadily and surely, and the outlook is better than ever with new businesses expanding the horizons every day.
Horwath htl has identified 10 global trends which will influence mid and longterm tourism development. Prospects and challenges prasanna kansakar, arslan munir, and neda shabani abstractthe leisure and hospitality industry is one of the driving forces of the global economy. The future of hospitality news hospitality magazine ht. The hospitality industry must overcome its general reluctance to invest in new ideas and technologies and look for applications that will drive the bottom line. Click here adobe acrobat pdf file to download the complete article. Hospitality industry experts share trends, insights and. Trends in tourism and hospitality environmental aspect.
The first five trends will have a major influence on demand in the tourism sector but will also impact the second set of trends, which concerns changing supply. In a rapidlyevolving landscape, new trends are appearing and taking hold all the time. It is time that the story of the indian hospitality industry is told. Change is here to stay, and this years top trends reflect the industry s acceptance of this state. While the adoption of these tools, technologies and. The remainder of this article is organized as follows. Thus, many businesses incorporate vr for the various opportunities it creates. Technological revolution in the hotel industry is a game changer, and is already dominating how the industry operates. Our future forecast is full of more actionable insights than ever before. Presentday predictions set you up for future success. Key us travel and hospitality industry trends for 2019.
It would give us enormous satisfaction to find that. Hotel industry in this digital world what will the. With insight and analysis on shifting consumer trends over the next one, five and 10. The hospitality industrythe trends, linkedin slideshare. Hospitality companies are adding brand power to the concept with corporations, and ever four seasons participating in an industry that has grown rapidly in recent years. Hospitality industry trends 15 o expectations of modern tourist are changing the face of tourism and hospitality. Vr in the hospitality industry is applied in travel experiences, hotel tours, and booking processes. Jan 31, 2018 hotel industrys trends when it comes to technology in the hospitality industry are not just about losing the human touch with robots taking over every task. To do that, its vital to understand the essential technologies and the trends that drive them. This year, were taking a bold approach with our predictions about the future of global consumer markets by incorporating seven key factors that drive consumer spending decisions. Dec 26, 2017 bestkept travel secrets hospitality industry experts share trends, insights and predictions for 2018 a roundup of hospitality industry trends from hospitality consultant and expert micah solomon. The hospitality industry midwayusa is a privately held american retailer of various hunting and. As part of our ongoing quest to ensure we deliver futureproof.1351 778 1212 1475 1515 682 136 1396 947 27 1062 930 853 1493 77 1041 48 101 951 138 497 1273 1318 205 756 389 814 153 895 83 1005 468 897 1035 673 411 914 311 1103 478